Terms of Service
SHIPPING
Shipping rates are calculated at checkout for all purchases in Australia and New Zealand. If you are an overseas customer, please get in contact with us to obtain a shipping quote.
Standard delivery times range from 2-12 days within Australia. We do our best to ship orders as soon as possible and orders will be shipped within 4 business days of your purchase.
All items will be shipped via Australia Post or other registered couriers and the cost is determined by weight/volumetric weight. Items are tracked and a tracking number will be provided to you via email once the item has been dispatched.
Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to provide details to us and liaise with Australia Post or our registered courier service. We will assist you where possible the best we can to resolve the problem.
No refunds or replacements will be given for products missing in transit if the address provided was incorrect by the customer. Please enter your shipping address correctly as once it has been received, and your order dispatched we cannot alter the address, and you will be charged the standard applicable postage rate to resend your item.
If you require Express Post options, please get in touch.
REFUNDS/RETURNS
If you are unhappy with your purchase or there is a problem you must notify us within 48 hours of receiving your item. If the item is faulty or you received an incorrect item then you are entitled to a full refund or exchange/credit note. All credit notes are eligible for 12 months.
Please note that all sales are final, and we do not accept returns or exchanges. Please read each item description carefully before purchasing. We want you to be happy with your purchase so please get in touch if there are any problems. We do refund if the item is faulty and you must notify us within 48 hours of delivery.
All shipping costs are to be paid in full by the customer when returning the item to us. If in the case of an exchange, costs to ship the new item is also at the customers expense. Items must be returned in their original condition with no sign of damage within 5 days of receiving the item. Please do not wash/wet any rugs or soft furnishings. We reserve the right to decline any returns or exchanges if the item is returned to us damaged or does not meet the above time frames.
VINTAGE
Due to the unique origin and nature of our items there may be fading, slight imperfections and/or slight signs of usage and wear. This is to be expected with our vintage items and only adds to the character of each piece. We do not accept this as a valid reason for returns or refunds. We do our best to accurately photograph and document the colour, style and texture of each item. Many of our items were handmade decades ago using ancient techniques that have been passed down from generation to generation. This is the very reason why we love our items and what makes these items so beautiful and exquisite today.
EXCHANGES
If you need to exchange your item due to damages or a fault on our behalf then please get in touch to arrange this with us. This will be processed within 7 days of your purchase. Shipping costs are to be paid in full by the customer if items need to be returned to us.
ITEM DETAILS
All items are photographed to the best of our ability to depict the items true colours, texture and nature. Items can change in appearance in different lighting so please get in contact if you would like to see more photos and videos before purchase. We do our best to describe each item accurately with as much detail as possible. If there are noticeable imperfections (sometimes present in our vintage items) we will document it thoroughly.
CARE INSTRUCTIONS
All rugs are washed and cleaned in Morocco before arriving to you. However, many of our rugs are vintage pieces so signs of wear and natural fading may be present. This is normal and considered part of the rugs unique beauty and story due to their age. Please consider the nature of the item/s you are purchasing. Most vintage rugs range from 80-30 years old.
We advise to vacuum rugs regularly to keep them clean as well as air them out from time to time in the breeze. Wool is mostly self cleaning but if spills happen it is best to get them up quickly with a tiny bit of warm water and a tiny bit of soap without too much rubbing or over soaking.
Our Vintage Boujaad Cushions are made from up-cycled Moroccan rug materials. Please do not machine wash- it is best to air them out from time to time and to spot clean any marks.
It is normal for rugs to shed bits of wool from time to time and a regular vacuum will help with this. This is also not considered a fault if small bits of wool shed from you’re rug.
We advise to keep cleaning to the very basics as natural dyes and vintage items do not mix well with chemicals- a professional carpet clean is the best option if you want a deep clean from time to time.
GENUINE ITEMS
All rugs are genuine Moroccan rugs- either vintage or newly made. All items are described in full detail in their product description. Our rugs are sourced directly from Morocco ranging from 30-80 years old for our vintage pieces. These rugs tell a rich story- mostly made by women in the Berber Tribes of Morocco, the Azilal Rocky regions and the Middle Atlas Mountains. Each rug is totally unique and handmade.
SECURITY
We do not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by third party payment authorities PayPal and Stripe.
PRICING
All pricing is in Australian Dollars (AUD) and includes 10% GST. Johny and the Opal reserves the right to change pricing at our discretion and without notice. Items are priced on their age, weight, material and rarity.
PRIVACY
Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Johny and the Opal.
This website with URL address www.johnyopalhome.com is owned and operated by Johny and the Opal. Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Johny and the Opals relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
The term ‘Johny and the Opal’ or ‘us’ or ‘our’ or ‘we’ refers to Johny and the Opal, the owner of the website, whose registered office is 97 669 380 454, New South Wales. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
The content of this website is for your general information and use only. It is subject to change without prior notice.
This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: none.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.